Can Agents Work?

Jobs / Finance and accounting / 13-2072.00

Loan Officers

Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, loan underwriters, and payday loan officers.

US jobs
274,330
Median wage
$76,690 a year
Job family
Finance and accounting

Can agents do the work of loan officers?

We read the evidence at the level of the job family, Finance and accounting:

  • Task levelPartialOn Vals AI's Finance Agent benchmark, where agents research SEC filings to answer an analyst's questions, the best model scores 64.4%. Adjacent spreadsheet tasks score higher (83.1% on SpreadsheetBench). No task-level benchmark in our collection tests bookkeeping or audit work inside accounting systems.
  • Project levelPartialOn APEX-Agents, which includes investment-banking tasks written by professionals, the best agent passes 73.5% of tasks on the first try (all domains). OpenAI reports that GPT-5.5's GDPval deliverables, from occupations that include accountants and financial managers, won or tied against professionals' work in 84.9% of comparisons.

Benchmarks for the job family

These cover work in finance and accounting, not always this occupation's tasks.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • Submit applications to credit analysts for verification and recommendation.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Review and update credit and loan files.
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
  • Work with clients to identify their financial goals and to find ways of reaching those goals.
  • Handle customer complaints and take appropriate action to resolve them.
  • Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
  • Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
Other job titles for this occupation (72)

Commercial Banker · Commercial Loan Officer · Corporate Banking Officer · Financial Aid Advisor · Financial Aid Counselor · Financial Aid Officer · Financial Counselor · Loan Counselor · Loan Officer · Mortgage Loan Officer · Agricultural Loan Officer · Bank Officer · Bank Representative · Banking Services Officer · Branch Banker · Branch Lending Officer · Business Banker · Business Banking Officer · Commercial Lender · Commercial Loan Collection Officer · Commercial Mortgage Broker · Commercial Relationship Manager · Consumer Lending Specialist · Consumer Loan Officer · Consumer Loan Specialist · Eligibility Consultant · Escrow Officer · Farm Loan Representative · Farm Mortgage Agent · Financial Aid Administrator · Financial Aid Coordinator · Financial Aid Technician · Financial Assistance Advisor · Financial Assistance Specialist · Home Lending Advisor · Home Lending Officer · Lender · Loan Administrator · Loan Adviser · Loan Analyst · Loan Approver · Loan Auditor · Loan Consultant · Loan Coordinator · Loan Examiner · Loan Interviewer · Loan Originator · Loan Reviewer · Loan Service Officer · Loan Servicing Specialist · Loan Specialist · Loan Underwriter · Loan Workout Officer · Mortgage Banker · Mortgage Broker · Mortgage Closer · Mortgage Consultant · Mortgage Loan Closer · Mortgage Loan Originator · Mortgage Loan Underwriter · Mortgage Originator · Mortgage Servicer · Mortgage Specialist · Mortgage Underwriter · Peer Financial Counselor · Personal Banking Officer · Personal Loan Specialist · Portfolio Manager · Real Estate Loan Officer · Real Estate Officer · Small Business Banking Officer · Underwriter