Jobs / Healthcare / 29-2099.08
Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
- US jobs
- 182,610 (SOC 29-2099 group, "Health Technologists and Technicians, All Other")
- Median wage
- $50,290 a year
- Job family
- Healthcare
Can agents do the work of patient representatives?
We read the evidence at the level of the job family, Healthcare:
- Task levelPartialOne benchmark, from early 2025. On Stanford's MedAgentBench, where agents do clinical tasks in a simulated electronic health record, the best recorded model completes 69.7% of tasks (Claude 3.5 Sonnet v2). It has no maintained leaderboard, so newer models are not measured. No benchmark in our collection tests work with patients.
- Project levelPartialOnly adjacent evidence. GDPval includes nurses among its 44 occupations. OpenAI reports that GPT-5.5's deliverables won or tied against professionals' work in 84.9% of comparisons across all occupations. No benchmark in our collection tests clinical work over days, such as managing a patient's care.
Benchmarks for the job family
These cover work in healthcare, not always this occupation's tasks.
- 1846 EloClaude Opus 5.5 (Adaptive Reasoning, Max Effort, Default Fallback) · 23 Sep 2026Unrated
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- Refer patients to appropriate health care services or resources.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Other job titles for this occupation (37)
Access Representative (Access Rep) · Admissions Coordinator · BCPA (Board Certified Patient Advocate) · Case Manager · Patient Access Specialist · Patient Advocate · Patient Navigator · Patient Resource Worker · Patient Service Representative (Patient Service Rep) · Service Coordinator · Admitting Clerk · Admitting Representative (Admitting Rep) · Care Navigator · Clinical Liaison · Healthcare Registrar · Intake Coordinator · Intake Specialist · Patient Access Representative (Patient Access Rep) · Patient Account Representative (Patient Account Rep) · Patient Care Coordinator · Patient Care Representative (Patient Care Rep) · Patient Coordinator · Patient Financial Representative (Patient Financial Rep) · Patient Ombudsperson · Patient Registrar · Patient Registration Representative (Patient Registration Rep) · Patient Reimbursement Agent · Patient Relations Coordinator · Patient Relations Representative (PRR) · Patient Resource Coordinator · Patient Resources Agent · Patient Service Specialist · Patient Services Coordinator · Patient Services Representative · Patient Services Specialist · PCA (Patient Care Associate) · PCT (Patient Care Technician)