First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Train workers in proper operational procedures and functions and explain company policies.
• Furnish customers with information on events or activities.
• Collaborate with staff members to plan or develop programs of events or schedules of activities.
• Resolve customer complaints regarding worker performance or services rendered.
• Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
• Direct or coordinate the activities of entertainment and recreation related workers.
• Recruit and hire staff members.
• Inform workers about interests or special needs of specific groups.
• Provide staff with assistance in performing difficult or complicated duties.
• Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.