Institutions / Salesforce AI Research

Salesforce AI Research

Their benchmarks in the atlas

CRMArena-Proby Salesforce AI ResearchTask level · Single-turn task success (B2C org)
58.3%gemini-2.5-pro (ReAct) · 24 May 2025
Emerging
OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of WaterlooTask level · Success rate
90.2%Intelligence-Indeed Agent · 25 Jul 2026
Saturated
Spider 2.0by HKU and Salesforce AI ResearchTask level · Execution accuracy (Spider 2.0-Snow)
96.7%Genloop's Sentinel Agent v2 Pro · 1 Mar 2026
Saturated

Work their benchmarks cover

Sales and marketing Customer support Office and administrative support DevOps, SRE, and IT operations Design, media, and writing Data and analytics Software engineering

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