Can Agents Work?

Jobs / Management and business operations / 11-9131.00

Postmasters and Mail Superintendents

Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

US jobs
13,810
Median wage
$96,660 a year
Job family
Management and business operations

Can agents do the work of postmasters and mail superintendents?

We read the evidence for the whole job family, Management and business operations: Some tasks (first measured in the last 12 months)

Agents complete 20% or more of the tasks (or projects) on a direct benchmark.

Evidence: SOP-Bench, 72.4% of tasks completed.

10% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 23%Assign work to othersNot measured
  • 20%Direct organizational operations, activities, or proceduresNot measured
  • 10%Respond to customer problems or inquiriesMeasured
  • 9%Negotiate contracts or agreementsNot measured
  • 9%Prepare reports of operational or procedural activitiesNot measured
  • 6%Provide information to guests, clients, or customersNot measured
  • 5%Train others on operational or work proceduresNot measured
  • 5%Perform recruiting or hiring activitiesNot measured

Benchmarks for the job family

These cover work in management and business operations, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

  • AutomationBenchby ZapierTask level · Pass rate (task_completed_correctly)
    42.5%Claude Opus 5.5 (default fallbacks, Max) · Sep 2026
    Emerging
  • SOP-Benchby AmazonTask level · Task success rate
    72.4%Claude 4 Opus (ReAct agent) · 23 Feb 2026
    Strong
  • Vending-Bench 2by Andon LabsProject level · Final bank balance
    $15,515GPT-6 Astra · 7 Sep 2026
    Unrated

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Context only

These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Monitor employees' work schedules and attendance for payroll purposes.
  • Organize and supervise activities, such as the processing of incoming and outgoing mail.
  • Resolve customer complaints.
  • Prepare employee work schedules.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Hire and train employees, and evaluate their performance.
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
  • Negotiate labor disputes.
  • Select and train postmasters and managers of associate postal units.
  • Inform the public of available services, and of postal laws and regulations.
  • Issue and cash money orders.
  • Collect rents for post office boxes.
Other job titles for this occupation (15)

Delivery Supervisor · Distribution Operation Supervisor (SDO) · Distribution Operations Manager · Distribution Operations Supervisor · Mail Delivery Supervisor · Postal Supervisor · Postmaster · Postmaster Relief (PMR) · Remote Encoding Center Manager · Remote Encoding Operations Supervisor · Mail Superintendent · Order to Delivery Supervisor · Postal Service Sectional Center Manager · Postal Superintendent · Service Delivery Supervisor