Can Agents Work?

Jobs / Management and business operations / 11-9151.00

Social and Community Service Managers

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

US jobs
209,330
Median wage
$80,390 a year
Job family
Management and business operations

Can agents do the work of social and community service managers?

We read the evidence at the level of the job family, Management and business operations:

  • Task levelPartialOnly adjacent evidence. On TheAgentCompany, which gives agents workplace tasks inside a simulated software company, the best agent resolves 42.9% of tasks (a November 2025 result). No task-level benchmark in our collection maps directly to management or business operations.
  • Project levelPartialMixed. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, and the best agent passes 73.5% of APEX-Agents tasks on the first try. Running a business is weaker: on Vending-Bench 2 the best model ends a simulated year with $15,515, about a quarter of Andon Labs' estimate for a good strategy.

Benchmarks for the job family

These cover work in management and business operations, not always this occupation's tasks.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Research and analyze member or community needs to determine program directions and goals.
  • Implement and evaluate staff, volunteer, or community training programs.
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.
Other job titles for this occupation (69)

Adoption Services Manager · Child Welfare Services Director · Children's Service Supervisor · Clinical Services Director · Community Services Director · Psychiatric Social Worker Supervisor · Social Services Director · Transitional Care Director · Vocational Rehabilitation Administrator · Adult Daycare Coordinator · Borough Coordinator · Case Manager · Case Services Manager · Casework Department Director · Casework Director · Casework Services Director · Child Welfare Director · Club Manager · Community Center Director · Community Organization Director · Community Outreach Coordinator · Community Service Director · Community Service Organization Director · Contract Sheltered Workshop Supervisor · Counseling Services Manager · Family Service Center Director · Family Services Coordinator · Field Coordination Director · Field Service Director · Foster Care Case Manager · Group Counseling Program Director · Group Home Manager · Group Work Program Director · Home Service Director · Membership Director · Multi-Share Program Coordinator · Neighborhood Service Center Director · Non Profit Director · Non-Profit Director · Nonprofit Director · Nonprofit Manager · Offender Workforce Development Program Manager (OWDPM) · Outreach Coordinator · Parole Director · Program Coordinator · Program Manager · Program Supervisor · Public Welfare Director · Rehabilitation Center Manager · Scout Work Director · Services Case Manager · Sheltered Workshop Executive Director · Social Service Agency Director · Social Service Coordinator · Social Service Director · Social Services Manager · Social Welfare Administrator · Social Work Administrator · Teenage Activities Director · Teenage Program Director · Veterans Affairs Director · Volunteer Services Director · Volunteer Services Manager · Volunteer Services Supervisor · Welfare Administrator · Welfare Director · Welfare Manager · Youth Development Director · Youth Program Director