Can Agents Work?

Jobs / Office and administrative support / 43-1011.00

First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

US jobs
1,436,680
Median wage
$69,500 a year
Job family
Office and administrative support

Can agents do the work of first-line supervisors of office and administrative support workers?

We read the evidence at the level of the job family, Office and administrative support:

  • Task levelStrongOn computer-use and office-task benchmarks, top agents pass most tasks: 90.2% on OSWorld-Verified (humans: 72.4%), 83.1% on SpreadsheetBench, and 63.3% on WorkArena L1 under the standard protocol. Limits: many top entries are self-submitted and not re-run by the maintainers, and on TheAgentCompany's multi-step workplace tasks the best agent resolves 42.9%.
  • Project levelPartialOnly adjacent evidence. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, but GDPval tasks are one-shot and fully specified. No benchmark in our collection tests multi-day administrative work, such as running a calendar or a purchasing process.

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Other job titles for this occupation (80)

Accounting Manager · Accounts Payable Supervisor · Accounts Receivable Manager · Administrative Supervisor · Customer Service Manager · Customer Service Supervisor · Office Coordinator · Office Manager · Office Supervisor · Staff Services Manager · Accounting Administrator · Accounting Clerks Supervisor · Accounting Director · Accounting Supervisor · Accounts Payable Manager · Accounts Receivable Supervisor · Adjustment Supervisor · Administrative Coordinator · Administrative Officer · Admissions Supervisor · Admitting Officer · Advertising Dispatch Clerks Supervisor · Agency Appointments Supervisor · Airline Ticket Sales and Reservations Supervisor · Animal Hospital Office Supervisor · Assembly Stock Supervisor · Audit Clerks Supervisor · Auto Club Safety Program Coordinator · Automobile Club Safety Program Coordinator · Automotive Service Advisor · Baggage Agent Supervisor · Banking Supervisor · Billing Administrator · Billing Department Supervisor · Billing Supervisor · Booking Supervisor · Bookkeepers Supervisor · Bookkeeping Clerks Supervisor · Boxing and Pressing Supervisor · Branch Office Administrator (Branch Office Admin) · Business Manager · Business Office Manager · Call Center Director · Call Center Manager · Call Center Supervisor · Cargo Supervisor · Cashiers Supervisor · Central Office Operator Supervisor · Central Office Telephone Operators Supervisor · Central Supply Manager · Central Supply Supervisor · Central Supply Technician Supervisor · Claims Adjuster Supervisor · Claims Supervisor · Classified Advertising Supervisor · Clerical Supervisor · Clerk Supervisor · Client Success Manager · Coding Clerks Supervisor · Coin Machine Collector Supervisor · Collection Supervisor · Collections Manager · Communication Center Coordinator · Complaint Evaluation Supervisor · Computer Operations Supervisor · Contact and Service Clerks Supervisor · Correspondence Section Supervisor · Cost and Sales Record Supervisor · Cost Control Supervisor · Credit and Loan Collections Supervisor · Customer Care Manager · Customer Complaint Service Supervisor · Customer Experience Coordinator (CX Coordinator) · Customer Experience Manager · Customer Manager · Customer Records Division Supervisor · Customer Service Administrator · Customer Service Director · Customer Service Representative Supervisor · Customer Services Supervisor