Can Agents Work?

Jobs / Office and administrative support / 43-3021.00

Billing and Posting Clerks

Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.

US jobs
404,060
Median wage
$48,500 a year
Job family
Office and administrative support

Can agents do the work of billing and posting clerks?

We read the evidence at the level of the job family, Office and administrative support:

  • Task levelStrongOn computer-use and office-task benchmarks, top agents pass most tasks: 90.2% on OSWorld-Verified (humans: 72.4%), 83.1% on SpreadsheetBench, and 63.3% on WorkArena L1 under the standard protocol. Limits: many top entries are self-submitted and not re-run by the maintainers, and on TheAgentCompany's multi-step workplace tasks the best agent resolves 42.9%.
  • Project levelPartialOnly adjacent evidence. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, but GDPval tasks are one-shot and fully specified. No benchmark in our collection tests multi-day administrative work, such as running a calendar or a purchasing process.

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Verify accuracy of billing data and revise any errors.
  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
  • Keep records of invoices and support documents.
  • Operate typing, adding, calculating, or billing machines.
  • Create billing documents, shipping labels, credit memorandums, or credit forms.
  • Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.
  • Contact customers to obtain or relay account information.
  • Review compiled data on operating costs and revenues to set rates.
  • Answer inquiries regarding rates, routing, or procedures.
  • Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
  • Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.
  • Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.
Other job titles for this occupation (80)

Biller · Billing Accounts Representative · Billing Clerk · Billing Coordinator · Billing Specialist · IP Clerk (Item Processing Clerk) · Pre Audit Clerk · Statement Clerk · Statement Distribution Clerk · Account Clerk · Account Services Representative (Accounts Services Rep) · Accounts Adjustable Clerk · Accounts Analyst · Accounts Clerk · Accounts Payable Associate · Accounts Payable Clerk · Accounts Receivable Clerk (AR Clerk) · Accounts Receivable Coordinator (AR Coordinator) · Accounts Service Representative (Accounts Service Rep) · Adding Machine Operator · Audit Machine Operator · Bill Checker · Bill of Lading Clerk (BOL Clerk) · Bill of Materials Clerk (BOM Clerk) · Billing Assistant · Billing Associate · Billing Control Clerk · Billing Representative · Billing Typist · Calculator Operator · Check Totaler · Check Writer · COD Clerk (Cash On Delivery Clerk) · Comptometer Operator · Comptometrist · Cost Recorder · Customer Billing Specialist · Delivery Service Pricer · Demurrage Agent · Demurrage Clerk · Demurrage Worker · Deposit Clerk · Deposit Refund Clerk · Documentation Billing Clerk · Electric Accounting Machine Operator (EAM Operator) · Estimate Clerk · Fee Clerk · Financial Processor · Freight Rate Clerk · Freight Rate Specialist · Insurance Rater · Interline Clerk · Invoice Checker · Invoice Clerk · Invoice Control Clerk · Invoice Machine Operator · Invoicing Specialist · Item Processor · Laundry Pricing Clerk · Legal Billing Specialist · Machine Biller · Medical Biller · Medical Billing Clerk · Medical Billing Specialist · Medical Insurance Biller · Medical Reimbursement Specialist · Medical Voucher Clerk · Message Service Pricer · Patient Account Representative (Patient Account Rep) · Patient Accounts Representative (Patient Accounts Rep) · Patient Financial Representative (Patient Financial Rep) · Payroll Machine Operator · Post Tronic Machine Operator · Posting Clerk · Posting Machine Operator · Pre Billing Specialist · Price Lister · Pricer · Pricing Clerk · Processing Clerk