Jobs / Office and administrative support / 43-4131.00
Loan Interviewers and Clerks
Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
- US jobs
- 164,790
- Median wage
- $50,020 a year
- Job family
- Office and administrative support
Can agents do the work of loan interviewers and clerks?
We read the evidence at the level of the job family, Office and administrative support:
- Task levelStrongOn computer-use and office-task benchmarks, top agents pass most tasks: 90.2% on OSWorld-Verified (humans: 72.4%), 83.1% on SpreadsheetBench, and 63.3% on WorkArena L1 under the standard protocol. Limits: many top entries are self-submitted and not re-run by the maintainers, and on TheAgentCompany's multi-step workplace tasks the best agent resolves 42.9%.
- Project levelPartialOnly adjacent evidence. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, but GDPval tasks are one-shot and fully specified. No benchmark in our collection tests multi-day administrative work, such as running a calendar or a purchasing process.
Benchmarks for the job family
These cover work in office and administrative support, not always this occupation's tasks.
- 1846 EloClaude Opus 5.5 (Adaptive Reasoning, Max Effort, Default Fallback) · 23 Sep 2026Unrated
- OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of Waterloo90.2%Intelligence-Indeed Agent · 25 Jul 2026Saturated
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Interview loan applicants to obtain personal and financial data and to assist in completing applications.
- Answer questions and advise customers regarding loans and transactions.
- Submit loan applications with recommendation for underwriting approval.
- Verify and examine information and accuracy of loan application and closing documents.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Check value of customer collateral to be held as loan security.
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
- Accept payment on accounts.
- Present loan and repayment schedules to customers.
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
Other job titles for this occupation (33)
Licensed Loan Officer Assistant · Loan Analyst · Loan Assistant · Loan Clerk · Loan Originator · Loan Processor · Loan Representative · Mortgage Broker · Mortgage Loan Processor · Mortgage Processor · Closer · Commercial Loan Processor · Consumer Loan Processor · Disbursement Clerk · Document Processor · Loan Closer · Loan Documentation Specialist · Loan Expeditor · Loan Funder · Loan Inspector · Loan Interviewer · Loan Operations Specialist · Loan Secretary · Mortgage Clerk · Mortgage Closing Clerk · Mortgage Loan Assistant · Mortgage Loan Closer · Mortgage Loan Interviewer · Mortgage Loan Processing Clerk · Mortgage Processing Clerk · Post Closer · Post Closing Specialist · Processor