Jobs / Office and administrative support / 43-4171.00
Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
- US jobs
- 910,180
- Median wage
- $38,010 a year
- Job family
- Office and administrative support
Can agents do the work of receptionists and information clerks?
We read the evidence at the level of the job family, Office and administrative support:
- Task levelStrongOn computer-use and office-task benchmarks, top agents pass most tasks: 90.2% on OSWorld-Verified (humans: 72.4%), 83.1% on SpreadsheetBench, and 63.3% on WorkArena L1 under the standard protocol. Limits: many top entries are self-submitted and not re-run by the maintainers, and on TheAgentCompany's multi-step workplace tasks the best agent resolves 42.9%.
- Project levelPartialOnly adjacent evidence. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, but GDPval tasks are one-shot and fully specified. No benchmark in our collection tests multi-day administrative work, such as running a calendar or a purchasing process.
Benchmarks for the job family
These cover work in office and administrative support, not always this occupation's tasks.
- 1846 EloClaude Opus 5.5 (Adaptive Reasoning, Max Effort, Default Fallback) · 23 Sep 2026Unrated
- OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of Waterloo90.2%Intelligence-Indeed Agent · 25 Jul 2026Saturated
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Analyze data to determine answers to questions from customers or members of the public.
Other job titles for this occupation (60)
Clerk Specialist · Front Desk Receptionist · Greeter · Information Assistant (Info Assistant) · Medical Receptionist · Member Services Representative (Member Services Rep) · Office Assistant · Receptionist · Registration Clerk · Scheduler · Appointment Clerk · Appointment Scheduler · Appointment Setter · Automobile Club Information Clerk (Auto Club Info Clerk) · Bilingual Receptionist · Call Center Agent · Call Center Operator · Call Center Representative (Call Center Rep) · Call Taker · Clinic Receptionist · Customer Care Representative (CCR) · Dental Receptionist · ER Clerk (Emergency Room Clerk) · Front Desk Associate · Front Desk Clerk · Front Desk Officer · Front Office Receptionist · Guard Entrance Registrar · Hospital Receptionist · Hospitality Aide · In File Operator · Information Receptionist (Info Receptionist) · Land Leasing Examiner · Land Leasing Information Clerk (Land Leasing Info Clerk) · Legal Receptionist · Medical Office Receptionist · Medical Scheduler · Outpatient Clerk · Pay Station Attendant · People Greeter · Policyholder Information Clerk (Policyholder Info Clerk) · Quoter · Referral and Information Aide (Referral and Info Aide) · Referral Coordinator · Register Clerk · Registrar · Research Clerk · Salon Receptionist · Schedule Announcer · Spa Receptionist · Space Scheduler · Telephone Answerer · Telephone Appointment Clerk · Telephone Clerk · Telephone Information Clerk (Telephone Info Clerk) · Telephone Operator · Telephone Operator Receptionist · Telephone Quotation Clerk · Tourist Information Assistant (Tourist Info Assistant) · Utility Clerk