Can Agents Work?

Jobs / Office and administrative support / 43-4181.00

Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

US jobs
118,710
Median wage
$44,390 a year
Job family
Office and administrative support

Can agents do the work of reservation and transportation ticket agents and travel clerks?

We read the evidence at the level of the job family, Office and administrative support:

  • Task levelStrongOn computer-use and office-task benchmarks, top agents pass most tasks: 90.2% on OSWorld-Verified (humans: 72.4%), 83.1% on SpreadsheetBench, and 63.3% on WorkArena L1 under the standard protocol. Limits: many top entries are self-submitted and not re-run by the maintainers, and on TheAgentCompany's multi-step workplace tasks the best agent resolves 42.9%.
  • Project levelPartialOnly adjacent evidence. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, but GDPval tasks are one-shot and fully specified. No benchmark in our collection tests multi-day administrative work, such as running a calendar or a purchasing process.

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Confer with customers to determine their service requirements and travel preferences.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Promote particular destinations, tour packages, and other travel services.
  • Keep information facilities clean during operation.
  • Open or close information facilities.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Other job titles for this occupation (57)

Airline Ticket Agent · Airport Sales Agent · Baggage Service Agent · Corporate Travel Agent · Reservation Agent · Reservationist · Reservations Agent · Station Agent · Ticket Agent · Tour Sales Representative · Aircraft Agent · Aircraft Cabin Agent · Airline Agent · Airline Reservation Agent · Airline Reservationist · Airline Station Agent · Airport Agent · Auto Club Travel Counselor (Automotive Club Travel Counselor) · Auto Travel Club Counselor (Automobile Travel Club Counselor) · Baggage Agent · Baggage Clerk · Boarding Agent · Booking Agent · Cabin Agent · Cabin Service Agent · Cabin Services Agent · Call Center Reservation Agent · Central Reservations Agent · Check In Agent · Depot Agent · Fleet Service Clerk · Flight Agent · Flight Service Agent · General Passenger Agent · Guest Service Agent · Hotel Reservation Agent · Hotel Reservationist · Interchange Agent · Passenger Agent · Passenger Booking Clerk · Passenger Rate Clerk · Passenger Service Agent · Passenger Solicitor · Railroad Passenger Agent · Reservation Clerk · Reservation Sales Agent · Steamship Agent · Ticket Clerk · Ticket Dispatcher · Ticket Sales Agent · Ticket Sales Associate · Ticket Seller · Ticketing Clerk · Tourist Agent · Tourist Information Assistant · Train Reservation Clerk · Transportation Agent