Can Agents Work?

Jobs / Office and administrative support / 43-5032.00

Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

US jobs
202,810
Median wage
$50,340 a year
Job family
Office and administrative support

Can agents do the work of dispatchers, except police, fire, and ambulance?

We read the evidence at the level of the job family, Office and administrative support:

  • Task levelStrongOn computer-use and office-task benchmarks, top agents pass most tasks: 90.2% on OSWorld-Verified (humans: 72.4%), 83.1% on SpreadsheetBench, and 63.3% on WorkArena L1 under the standard protocol. Limits: many top entries are self-submitted and not re-run by the maintainers, and on TheAgentCompany's multi-step workplace tasks the best agent resolves 42.9%.
  • Project levelPartialOnly adjacent evidence. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, but GDPval tasks are one-shot and fully specified. No benchmark in our collection tests multi-day administrative work, such as running a calendar or a purchasing process.

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Receive or prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Arrange for necessary repairs to restore service and schedules.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Oversee all communications within specifically assigned territories.
  • Order supplies or equipment and issue them to personnel.
Other job titles for this occupation (76)

Aircraft Dispatcher · Charter Coordinator · City Dispatcher · Dispatcher (Dispatch) · Mine Dispatcher · Paratransit Dispatcher · School Bus Dispatcher · Taxi Dispatcher · Train Dispatcher · Truck Dispatcher · Airplane Dispatch Clerk · Auto Service Dispatcher (Automotive Service Dispatcher) · Automobile Rental Dispatcher · Bus and Trolley Dispatcher · Bus Dispatcher · Bus Starter · Cab Starter · Cab Station Attendant · Car Dispatcher · Car Distributor · Car Starter · Car Supplier · Car Tracer · Crew Dispatcher · Delivery Dispatcher · Dinkey Dispatcher · Dispatch Clerk · Dispatch Coordinator · Drop Board Man · Drop Board Worker · Engine Dispatcher · Freight Dispatcher · Garbage Truck Dispatcher · Gas Dispatcher · Gas Load Dispatcher · Intermodal Dispatcher · Logistics Dispatcher · Maintenance Dispatcher · Maintenance Scheduler · Maintenance Services Dispatcher · Mine Car Dispatcher · Motor Vehicle Dispatcher · Night Dispatcher · Oil Dispatcher · Oil Well Services Dispatcher · Pullman Car Clerk · Radio Dispatcher · Radioactive Waste Disposal Dispatcher · Relay Dispatcher · Repair Service Dispatcher · Routing Clerk · Security Dispatcher · Security Guards Dispatcher · Service Clerk · Service Dispatcher · Ship Pilot Dispatcher · Signal Operator · Signal Timer · Street Department Dispatcher · Streetcar Dispatcher · Streetcar Starter · System Dispatcher · Taxicab Coordinator · Taxicab Dispatcher · Taxicab Starter · Tow Truck Dispatcher · Traffic Dispatcher · Train Starter · Transportation Dispatcher · Transportation Management Coordinator · Trouble Dispatcher · Truck Rental Dispatcher · Tugboat Dispatcher · Water Service Dispatcher · Work Dispatcher · Work Order Sorting Clerk